We are Mind Foundry Limited, a limited company (registered with number 09882159).
Our registered address is 9400 Garsington Road, Oxford Business Park, Oxford, United Kingdom, OX4 2HN.
Mind Foundry Limited is the controller and responsible for this website.
Richard Apletree is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact Richard Apletree.
When you purchase our software and sign up to our services
When you purchase and/or sign up to one of our services such as trialling and/or licensing our software or where we provide you with support services or bespoke consultancy services, we will use your personal information to process your order and provide you with the service. The details we collect from you when you purchase and/or sign up to one of our services include your user name, job title, email address, company name and telephone number. We will also collect your financial information required to process your order.
To complete your order, we share your personal information with our subcontractors who are involved in the order process, such as payment providers, as well as credit reference agencies who we use to assess fraud, credit and/or security risks.
We need to process your personal information in this way to process your order and provide the services.
When you use our software
We prohibit our clients from uploading personal data to our products. However, in the event that personal data is uploaded, depending on our product, we may need to process this data in order to provide you with support. It is in our legitimate interest to do this. You can object to us using your information in this way by contacting us at support@mindfoundry.ai. If you do not provide us with access to the personal information, we may not be able to fully answer your queries.
In order to deliver the software to you, we share your personal information with our subcontractors who are involved in the customer success process, such as Gainsight. We need to process your personal information in this way in order to provide the services.
When you attend one of our events or industry events
When you attend one of our events (such as a presentation or seminar), we will collect the following information from you: name, job title, email address, company name and telephone number. If you have already signed up to or otherwise registered an interest in our services and register to attend an event, we will use the details we already hold on file for you to confirm your booking. We need to use your personal information in this way to complete the booking contract between us.
If we host an event with a business partner, we may provide a delegate list to the organisations and other individuals who attend our events. We do this because our events provide a useful network opportunity and we have a legitimate interest in wanting to help build and develop the scientific community. You can object to us using your information in this way by contacting us by email at marketing@mindfoundry.ai.
When you email us or use our website chat service
When you contact us by email with general queries or otherwise use our online chat facility, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to provide more information about our software, or explain how our pricing structure works. We may store these chats for a period of 2 years.
We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries. We store these chats.
When you have expressed an interest in our services:
This section applies if you have opted-in to receive marketing communications from us, or have previously expressed an interest in our services and not opted out.
We will handle your personal information (such as your name, email address, job position, company name, address and telephone number) to provide you with marketing communications in line with any preferences you have told us about.
When we send you marketing emails because you have opted-in to receive them, we rely on your consent to contact you for marketing purposes.
If you have not opted-in and we send you marketing emails, we do this because of our legitimate interest to promote the success of Mind Foundry.
Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them. You are not under any obligation to provide us with your personal data for marketing purposes.
You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at marketing@mindfoundry.ai or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.
We will also use your personal information to provide you with a more effective user experience (such as by displaying content we think you will be interested in). Our use of your information in this way means that your experience of our site will be more tailored to you by providing you with content which you may be interested in, and that the information you see on our site may differ from someone accessing the same site with a different history or browsing habits.
We will also use your personal information for the purposes of making our site more secure, and to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
We process your data for this reason because we have a legitimate interest to provide you with the best experience we can, and to ensure that our site is kept secure.
You can prevent us from using your personal information in this way by using the 'do not track' functionality in your internet browser. If you enable do not track functionality, our site may be less tailored to your needs and preferences.
We will transfer your personal information to a third party:
if we sell or buy any business or assets, we will provide your personal information to the buyer (but only to the extent we need to, and always in accordance with data protection legislation); or
if Mind Foundry or the majority of its assets are acquired by somebody else, in which case the personal information held by Mind Foundry will be transferred to the buyer.
We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer of our business may not be able to provide services to you.
In some circumstances we may also need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation.
Information we collect about you:
When you visit our site we will automatically collect the following information:
Information we receive from other sources: We are also working closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you. We will combine the information you provide to us with information we collect about you.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site. By continuing to browse the site, you are agreeing to our use of cookies.
Cookie Name |
Cookie Expiry |
Cookie Purpose |
device_view |
30 days |
This cookie is used to determine which type of device the visitor is using |
__cfduid |
1 year |
Used by the content network |
CookieConsent |
1 year |
Stores the user's cookie consent state for the current domain |
intercom-state |
|
|
debug |
Persistent |
|
device_view |
30 days |
This cookie is used to determine which type of device the visitor is using |
JSESSIONID |
Session |
Preserves users states across page requests. |
PHPSESSID |
6 days |
Preserves user session state across page requests. |
events/1/aa6e0ec721 |
Session |
Registers the website's speed and performance. This function can be used in context with statistics and load-balancing. |
jserrors/1/aa6e0ec721 |
|
|
collect |
Session |
Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. |
_ga |
2 years |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
_gat |
1 day |
Used by Google Analytics to throttle request rate |
_gid |
1 day |
Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
_wpfuuid |
11 years |
Registers a unique ID for the visitor in order for the website to recognize the visitor upon re-entry. |
ajs_anonymous_id |
1 year |
This cookie is used to identify a specific visitor - this information is used to identify the number of specific visitors on a website. |
IDE |
1 year |
Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. |
test_cookie |
1 day |
Used to check if the user's browser supports cookies. |
fr |
3 months |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
tr |
Session |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
_fbp |
3 months |
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
segmentio.#GUID#.# |
Persistent |
|
__tld__ |
Session |
Used to track visitors on multiple websites |
ajs%3Acookies |
1 year |
Collects data on visitors. This information is used to assign visitors into segments |
ajs%3Atest |
1 year |
Collects data on visitors. This information is used to assign visitors into segments |
ajs_group_id |
1 year |
This cookie is used to assign specific visitors into segments |
ajs_user_id |
1 year |
This cookie is used to collect data on the visitor's behavior on the website - this information can be used to assign the visitor to a visitor segment |
GPS |
1 day |
Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. |
PREF |
8 months |
Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites. |
VISITOR_INFO1_LIVE |
179 days |
Tries to estimate the users' bandwidth on pages with integrated YouTube videos. |
YSC |
Session |
Registers a unique ID to keep statistics of what videos from YouTube the user has seen. |
yt-remote-cast-installed |
|
|
yt-remote-connected-devices |
|
|
yt-remote-device-id |
|
|
yt-remote-fast-check-period |
|
|
yt-remote-session-app |
|
|
yt-remote-session-name |
|
|
intercom.played-notifications |
Session |
|
intercom-id-bisdd1i9 |
270 days |
|
amplitude_cookie_test |
Session |
|
amplitude_unsent_5c62c1c25b9e0178aec337afbd6e86e5 |
Persistent |
|
amplitude_unsent_identify_5c62c1c25b9e0178aec337afbd6e86e5 |
Persistent |
|
amplitude_id_5c62c1c25b9e0178aec337afbd6e86e5typeform.com |
10 years |
|
amplitude_idundefinedtypeform.com |
Session |
|
amplitude_testtypeform.com |
Session |
|
attribution_user_id |
1 year |
|
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies and unless a different expiry is mentioned in the table above, all cookies will expire after 2 years.
We are based within the European Economic Area (EEA). However, some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal information will involve a transfer of data outside of the EEA.
Whenever we transfer your personal information outside of the EEA, we ensure it is protected by making sure at least one of the following safeguards is in place:
To keep this privacy policy as short and easy to understand as possible, we have not set out the specific circumstances when each of these protection measures are used. You can contact us at info@mindfoundry.ai for the details as to how we protect specific transfer of your data. Information you provide to us is stored on our secure servers or those of our third party data storage providers.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or legal requirements.
To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may request to purchase your anonymise personal data so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
You have the right to object to us handling your personal information:
You have various rights when it comes to how Mind Foundry handles your personal data. These rights are set out fully here. These include rights to:
Access personal data (also known as a “subject access request”);
Correct incomplete or inaccurate personal data we hold about you;
Ask Mind Foundry to erase the personal data we hold about you;
Ask Mind Foundry to restrict its handling of your personal data;
Ask Mind Foundry to transfer your personal data to a third party;
Object to how Mind Foundry is using your personal data; and
Withdraw your consent to Mind Foundry handling your personal data.
Privacy law is often complicated, and whether these rights are available to you sometimes depends on the personal data we are handling. If you would like information about how to exercise these rights, please contact us at info@mindfoundry.ai.
Our site may, from time to time, contain links to and from the websites of our and affiliates. If you follow a link to any of these websites or use our services, please note that you have left our site and these websites have their own privacy policies.
We do not accept any responsibility or liability for these policies or websites. Please check their policies before you submit any personal information to these websites.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Please check back frequently to see any updates or changes to our privacy policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Richard Apletree, CFO.
This privacy policy was last updated on 16 July 2019.